June 10th, 2007

big smile

Amazon love

No, this has nothing to do with wild women in the jungle.

It has everything to do with Amazon.com's rockin' customer service.

So often we have plenty of reasons to complain about the completely-unsatisfying customer service provided by companies (e.g., long phone wait times, automated phone systems, automated content-free email messages, incompetent/unfriendly/rude phone staff, a general sense of not really being heard), but now that somebody's doing it RIGHT, I want to sing their praises loudly!

It started out with Amazon messing up in a big way, though for an admirable purpose.
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